Privacy.

This policy explains how UCargo (“we”) processes your personal data when you chat with the assistant, ask for prices, place shipping orders, track orders and use your account on ucargo.click, in accordance with Decree No. 13/2023/NĐ-CP on personal data protection.

• When you place an order: full name, phone number, email (optional), pickup address, details of the recipient abroad, description and photos of the goods, weight, price.
• When you use an account: email, display name and profile photo (if you sign in with Google), phone number, the pickup addresses and recipients you save, order history.
• When you chat with the assistant: the content of your messages and the photos you send.
• Technical data: IP address (to prevent abuse), browser type, information in cookies and browser storage.

We do not collect sensitive personal data and we do not sell your data.

• Providing estimates and advice on goods and shipping rules.
• Receiving orders, contacting you to confirm, picking up, packing and handing orders to the international carrier.
• Letting you track your orders and review them in your account.
• Customer care and handling complaints.
• Improving the quality of the assistant's advice (UCargo staff may read back conversations).
• Keeping the system secure, preventing fraud and complying with the law.

We use data for traffic statistics or advertising only if you consent to “Analytics” or “Marketing” cookies.

• International carriers and customs partners: sender, recipient and goods information needed for delivery.
• Infrastructure providers processing data on our behalf: Google Cloud / Firebase (storage, sign-in), Google Gemini (AI assistant), Cloudflare (web hosting, security), Telegram (notifying staff of new orders).
• State authorities when required by law.

Some of these providers have servers outside Vietnam; data is transferred abroad only for the purposes stated in section 3 and is protected under their security commitments.

Orders are kept for as long as needed for delivery, reconciliation and in line with accounting and tax regulations. Conversations are kept for review and service improvement until you or we delete them. Account profiles are kept until you delete your account.

• To be informed about, access and receive a copy of your data.
• To edit your information on the Account page, or ask us to edit it.
• To delete your account directly on the Account page; to request deletion or restriction of processing of other data.
• To withdraw your consent (for example, change your cookie choices at any time).
• To complain about how your data is processed.

We respond to requests within 72 working hours.

Data is transmitted over encrypted connections (HTTPS) and stored on Google Cloud infrastructure with access controls; only authorised staff can view orders and conversations. Account passwords are managed by Firebase Authentication — UCargo does not store and cannot see your password.

UCargo — 24 Yên Thế, Phường 2, Tân Bình, TP.HCM
Email: akexpress@gmail.com · Phone: 0939 33 55 42

When this policy changes, we update the date at the top of this page.