Guides.
Everything you need to know about shipping abroad.
How-to
How to pack parcels for international shipping
How to pack international parcels: choosing a box, padding, packing liquids and fragile items, weight limits per parcel and how to cut volumetric weight.
Prohibited and restricted items for shipping to the USA
Prohibited and restricted items for the USA: CITES goods, gas canisters, power banks, fresh produce, raw agarwood… and items that need a separate service.
How to calculate volumetric weight
Volumetric weight = Length × Width × Height (cm) ÷ 6,000 (air) or ÷ 5,000 (sea). How to calculate it, worked examples and tips to avoid a higher fee.
How long does shipping to the USA take?
Shipping time from Vietnam to the USA: air delivered by UPS in 4–12 working days, sea door-to-door in 30–45 days. What causes delays and how to track.
Insurance and compensation for international shipping
Compensation for lost or damaged goods: USA by declared value, max 2,300,000₫ per shipment; Taiwan, Malaysia, Philippines 150% of freight; insurance 5%.
Shipping by type of goods
Sending food to the USA
Send dried food, snacks, spices and dietary supplements from Vietnam to the USA by air in 4–12 days. Food surcharge, items not accepted and how to pack.
Sending bird's nest to the USA
Send bird's nest from Ho Chi Minh City to the USA: up to 2kg per order, packed in silver zip bags, via the restricted-goods service with a custom quote.
Sending medicine to the USA
Send Western and traditional Vietnamese or Chinese medicine from Ho Chi Minh City to the USA: surcharge, how much to send, documents to prepare, packing.
Sending clothes to the USA
Send clothes, shoes and gifts to the USA with no goods surcharge. Express Air in 4–12 days or budget sea freight. Packing tips to cut volumetric weight.
Sending cosmetics to Taiwan
Send cosmetics, dietary supplements and food to Taiwan by air, duties included, in 3–5 days. Prices include surcharges; EZ Way sign-up, insurance, packing.
Sending dried food to the Philippines
Send dried food, snacks, coffee and supplements to the Philippines by air, duties included. Delivery times for Manila, Luzon, Visayas–Mindanao, and costs.