Frequently asked questions.

Each route has a price list by weight bracket — the more you send, the cheaper each kg:

• 1 – 5kg: a flat price, whatever the exact weight within the bracket.
• Over 5kg up to 20.5kg: charged per kg at the rate of each bracket (5–10kg, 10–15kg, 15–20.5kg).
• 21kg and over: the lowest price per kg — see “21kg and over” in Pricing.
• Plus goods surcharges (if any), e.g. for food, cosmetics, batteries, liquids.

The chargeable weight is the greater of the actual weight and the volumetric weight, rounded up to the next 0.5kg. Volumetric weight = Length × Width × Height (cm) ÷ 6,000 for air, ÷ 5,000 for sea to the USA. For example, a 50 × 40 × 40cm box sent by air has a volumetric weight of 13.3kg and is charged as 13.5kg.

They are estimates for your reference. After receiving and inspecting your goods (weighing, measuring, checking the items), UCargo staff will call you to confirm the exact price before shipping.

Prices exclude VAT. As for import duties in the destination country:

• Taiwan and the Philippines: import duties included.
• USA by sea: duties included.
• USA by air: goods valued above the US duty-free limit may be taxed under the destination's rules.

Depending on the goods and the delivery address, these may apply:

• Wooden crate: 200,000₫/parcel (when fragile goods need crating).
• USA – parcels over 22kg (up to 39kg): 1,386,000₫/parcel; oversized parcels (longer than 119cm or any side over 70cm): 1,056,000₫/parcel.
• USA – remote area addresses: 150,000₫ – 650,000₫/parcel depending on the ZIP code; redelivery due to a wrong address: 550,000₫ – 990,000₫/parcel.
• East Malaysia (Sabah, Sarawak, Labuan): 68,000₫/kg.
• Philippines – delivery within Metro Manila: about 150 pesos for the first 3kg and 25 pesos for each additional kg.

Yes. Dry food, snacks and sweets, dietary supplements and cosmetics carry their own surcharge:

• Air: 30,000₫/kg; USA 50,000₫/kg.
• Taiwan has a dedicated air service for food + cosmetics, with the surcharge already included.
• USA by air does not accept food containing meat, eggs, dairy or seeds — these go through the restricted-goods service, quoted separately by our team.
• USA by sea does not accept food.

Yes, with a per-parcel surcharge by air: 300,000₫ (parcels up to 5kg), 500,000₫ (up to 22kg), 700,000₫ (over 22kg). USA by sea has a 5,000₫/kg surcharge and does not accept loose batteries.

Yes. Liquids by air carry a per-parcel surcharge: 300,000₫ (parcels up to 5kg), 500,000₫ (up to 22kg), 700,000₫ (over 22kg); USA by sea 30,000₫/kg. They must be in sealed bottles or jars, wrapped in film and cushioned against impact. Note for Taiwan, Malaysia and the Philippines: lost liquids are not compensated unless insured.

USA by air does not accept branded/replica goods; you can send them by sea (30,000₫/kg surcharge) or through the restricted-goods service. Other routes accept them with a 30,000₫/kg surcharge.

Yes, with a 350,000₫/kg surcharge; Taiwan 1,200,000₫/kg. To the USA: up to 2kg of bird's nest per order, packed in silver zip bags and sent through the restricted-goods service.

Yes — Western medicine and traditional/herbal medicine carry a 30,000₫/kg surcharge. For Taiwan, lost medicine is not compensated unless insured.

Yes, through the restricted-goods air service dedicated to beer and pork, taking 4 – 6 working days.

No route accepts:

• Gas cylinders and devices containing them; drugs, weapons, explosives.
• Raw agarwood (agarwood incense and powder are accepted, with a surcharge).
• The USA also does not accept: CITES-listed goods (rare wild animals and plants and products made from them), compressed aerosol sprays, power banks (only small batteries built into devices), food with less than 2 months to expiry or fresh produce; shipments over 68kg or longer than 273cm; addresses in Hawaii or Alaska.
• USA by sea does not accept food, loose batteries or tobacco.
• Not sure about your item? Ask UCargo in the chat before packing.

Times are in working days and for reference only (they depend on weather and customs in the destination country):

• USA: Express Air 4 – 12 days (delivered by UPS); sea door-to-door 30 – 45 days.
• Taiwan: 3 – 5 days.
• Malaysia: 3 – 5 days; restricted goods (beer, pork) 4 – 6 days.
• Philippines: Metro Manila 1 – 3 days, Luzon 2 – 8 days, Visayas – Mindanao 6 – 9 days.

Yes, free pickup at your door within Ho Chi Minh City. From other provinces, you can send your goods to the UCargo warehouse in Ho Chi Minh City — our team will guide you when confirming the order.

4 dedicated routes from Ho Chi Minh City:

• USA: the whole US except Hawaii and Alaska. Prices are split between California and other states.
• Taiwan: all of Taiwan.
• Malaysia: Peninsular Malaysia and East Malaysia (Sabah, Sarawak, Labuan – with a surcharge).
• Philippines: Metro Manila, Luzon, Visayas – Mindanao.

The recipient needs to register on the EZ Way app (to confirm receipt with Taiwan customs) so the goods clear customs and arrive on time.

Yes:

• Express Air: up to 22kg per parcel; 22 – 39kg carries a 1,386,000₫/parcel surcharge; over 39kg not accepted.
• Parcels longer than 119cm or with any side over 70cm carry a 1,056,000₫/parcel surcharge.
• Sea: from 5kg, ideally 12 – 22kg per parcel, packed in cartons.

It depends on the route:

• USA: compensation based on the declared value, up to 2,300,000₫ per shipment.
• Taiwan, Malaysia, the Philippines (uninsured): lost general goods are refunded at 150% of the freight.
• Some goods are not compensated unless insured: liquids, batteries, fragile items, jewellery, restricted goods (our team will give the details for each route when receiving your goods).

Yes. Insurance costs 5% of the invoice value, covering up to 100,000,000₫ (for the Taiwan, Malaysia and Philippines routes). For Malaysia, fragile goods worth over 100 USD are only compensated if insured.

It's quick, and no account is needed:

• Ask UCargo in the chat: destination, goods, weight.
• Choose the option that suits you from the estimate.
• Leave your name and phone number.
• Our team calls to confirm and schedule a pickup at your door (Ho Chi Minh City).

No — you can get a price and place an order with just your name and phone number. Create a free account (Google or email) to save addresses and recipients, see past orders and use promo vouchers.

Go to Tracking and enter your order code (like UCG-YYYYMMDD-NNN) and the phone number you used when ordering.