Insurance and compensation for international shipping
Updated Oct 1, 2026 · prices pulled live from the UCargo price list
The risk of loss or damage in international shipping is very low, but not zero. Knowing the compensation levels in advance helps you decide whether to insure a high-value shipment.
Compensation by route
| Route | Without insurance | With insurance |
|---|---|---|
| USA | Loss/damage is compensated at the declared value, up to 2,300,000₫ per shipment; buy insurance for higher cover. | As agreed when purchased |
| Taiwan | General goods: 150% of the freight refunded | 5% of the invoice value, up to 100,000,000₫ |
| Malaysia | General goods: 150% of the freight refunded | 5% of the invoice value, up to 100,000,000₫ |
| Philippines | General goods: 150% of the freight refunded | 5% of the invoice value, up to 100,000,000₫ |
Goods not compensated without insurance
- Without insurance: lost general goods are refunded at 150% of the freight; no refund for medicine, replicas, dipping sauces, meat/eggs/dairy, bird's nest, dietary supplements, powders, liquids.
- Without insurance: lost general goods are refunded at 150% of the freight; dangerous goods, liquids, chemicals, powders, batteries, fragile items and jewellery are not compensated.
- Fragile goods worth over 100 USD are not compensated unless insured (5% of the invoice value, cover up to 100,000,000₫).
- Without insurance: lost general goods are refunded at 150% of the freight; restricted goods, liquids, batteries, fragile items and jewellery are not compensated.
When should you buy insurance?
- Goods worth much more than the shipping fee (phones, laptops, premium cosmetics, bird's nest).
- Fragile items, liquids, batteries — groups that are not compensated without insurance.
- Gifts that cannot be bought again.
Keep your purchase receipts as proof of value in case you need to claim compensation.
Need a quote for your goods?
Tell the UCargo assistant what you're sending and the weight — get an estimate in seconds, with pickup at your door in HCMC.
Frequently asked questions
How much does insurance cost?
Taiwan, Malaysia, the Philippines: 5% of the invoice value, up to 100,000,000₫. USA route: our team advises per shipment.
Is a dented box covered by compensation?
If the outer box is dented but the goods inside are intact, it is usually not covered — careful packing is the best protection.